Support

Hey there! We’re a new company, so there might be a few hiccups along the way. But no worries! We’ve got a superhero team ready to solve any issues that pop up. If you encounter a glitch, bug, or anything funky, just let us know, and we’ll fix it ASAP.

Please complete this form if you have experienced an issue while uploading or printing your photos at a Photograb box. We apologize for any inconvenience and will do our best to resolve the issue.

Please provide as much detail as possible about the issue you experienced. This will help us to identify and resolve the problem quickly.

Request support

Please provide as much detail as possible about the issue you experienced. This will help us to identify and resolve the problem quickly.


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    FAQs

    How to GRAB us for your event?

    Contact us to discuss your event needs and we’ll work with you to create a customized solution that meets your specific requirements. 

    Click here to get in touch
    You can also call us directly at: +31 (0) 6 51463874 or send an email to info@photograb.nl

    How many photos can be printed per event?

    Photograb can print up to 3 photos per strip, with the option to print multiple strips per order. 
    There are 400 prints ready to go, and 800 more in stored in the box. In other words, there will be enough photostrips at your event! 
    You can also track the status of the boxes in our dashboard app. We will deliver new paper and inkt before you need it!

    My photo's are not printed! Here's what to do

    Not in the mood to read? I got you; go to support.

    If your photos are not printed, we apologize for the inconvenience. Here’s what you can do:

    To start, please make sure that you’ve scanned the QR code you received after the payment process. If you’ve scanned the code and the photo box didn’t respond, check to see if there are any error messages on the box or the app.

    If you’re still having trouble printing your photos, don’t hesitate to reach out. We’ll do everything we can to resolve the issue quickly, so you can enjoy your photos without any hassle.

    How does the PHOTOGRAB app work?

    The Photograb app is simple and easy to use. Just go to www.photograb.app or download the app You can select the event and start taking photos. The app supports creating personal photo strips on your mobile phone and making payments directly through the app.

    Does my photo ticket expire?

    No, your photo ticket does not expire. You can use it at any time to print your photos at a PHOTOGRAB box

    What kind of events is PHOTGRAB suitable for?

    PHOTOGRAB is perfect for a wide range of events, including festivals, concerts, sporting events, corporate events, trade shows, weddings, and more. Whether it’s a large-scale event or an intimate gathering, PHOTOGRAB can help capture and preserve memories for attendees.

    FAQs

    How to GRAB us for your event?

    Contact us to discuss your event needs and we’ll work with you to create a customized solution that meets your specific requirements. 

    Click here to get in touch
    You can also call us directly at: +31 (0) 6 51463874 or send an email to info@photograb.nl

    How many photos can be printed per event?

    Photograb can print up to 3 photos per strip, with the option to print multiple strips per order. 
    There are 400 prints ready to go, and 800 more stored in the box. In other words, there will be enough photostrips at your event! 
    You can also track the status of the boxes in our dashboard app. We will deliver new paper and inkt before you need it!

    My photo's are not printed! Here's what to do

    Not in the mood to read? I got you; go to support.

    If your photos are not printed, we apologize for the inconvenience. Here’s what you can do:

    To start, please make sure that you’ve scanned the QR code you received after the payment process. If you’ve scanned the code and the photo box didn’t respond, check to see if there are any error messages on the box or the app.

    If you’re still having trouble printing your photos, don’t hesitate to reach out. We’ll do everything we can to resolve the issue quickly, so you can enjoy your photos without any hassle.

    How does the PHOTOGRAB app work?

    The Photograb app is simple and easy to use. Just go to www.photograb.app or download the app You can select the event and start taking photos. The app supports creating personal photo strips on your mobile phone and making payments directly through the app.

    Does my photo ticket expire?

    No, your photo ticket does not expire. You can use it at any time to print your photos at a PHOTOGRAB box

    What kind of events is PHOTGRAB suitable for?

    PHOTOGRAB is perfect for a wide range of events, including festivals, concerts, sporting events, corporate events, trade shows, weddings, and more. Whether it’s a large-scale event or an intimate gathering, PHOTOGRAB can help capture and preserve memories for attendees.

    What customization options are available?

    PHOTOGRAB offers a range of customization options to ensure a fully branded experience for your event. Not only can you personalize the photostrips with your event’s branding, including logos, colors, and text, but we also provide the opportunity to customize the appearance of the PHOTOGRAB box itself. The canvas that wraps around the box is fully customizable, allowing us to design a box that perfectly fits with your event’s theme and style. Our graphic designer will work closely with you to create a custom-branded photostrip and a visually appealing box that leaves a lasting impression on your guests.

    Can I track the usage and popularity of PHOTOGRAB at my event?

    Yes, with our dashboard app, you can easily track the usage and popularity of PHOTOGRAB at your event. The app provides valuable insights such as the number of photos printed, customer engagement, and other metrics to help you gauge the success of the PHOTOGRAB experience at your event.

    Is technical support available during the event?

    Absolutely! We provide dedicated technical support during your event to ensure a smooth and hassle-free experience. Our team will be available to address any technical issues that may arise and provide prompt assistance, allowing you to focus on hosting a successful event.

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    Open photograb.app

    iOS and Android App are coming soon! Hang in there..

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